CARE is committed to meeting international standards of quality and accountability. Guided by our rights-based approach and programming principles, we focus on ensuring that our partners and the communities we work with have a voice in planning, implementing and evaluating our work. Given the particular vulnerability of disaster-affected populations, we place particular emphasis on integrating humanitarian accountability standards in our relief and emergency response work. CARE’s Programme Information and Impact Reporting System monitors the extent to which we are making progress to achieve our global impact goals, and our organisational data is published in our Annual Report.
CARE is integrating its impact, organisational health and accountability behaviours into an organisation-wide Accountability Framework, with French, Spanish and Arabic versions, that guides the way we capture, report and receive feedback as well as share, learn, and make improvements to our work around the world. We are testing and learning from new approaches and technological innovations that can strengthen our ability to listen, learn and adapt what we do and how we do it for greater impact.
Being accountable to our stakeholders means ensuring that we share information in a transparent way or, where we are unable to satisfy an information request, providing an explanation. CARE posts a substantial amount of information on the internet, including strategic plans, annual reports, advocacy policy reports, programme reports, research reports, external evaluations, and media releases; in our Information Disclosure Policy we also define the types of information that must remain confidential due to practical legal, operational, safety and security considerations. All stakeholders have the right to provide feedback to CARE, including a complaint, and to receive a response. The CARE International Secretariat has introduced a complaints system, which is in the process of being extended to all CARE Members and Country Offices.
CARE defines accountability as explaining, being held responsible for and hearing the perspectives of others about how well we are meeting our commitments - and then actively making changes and improvements based on what we have learned and heard.